Frequently Asked Questions
Everything you need to know about shopping at Point Electronics Store
What is the standard delivery time for my order?
We typically process and ship orders within 24 hours. Delivery usually takes 2 to 5 business days depending on your location within the region.
Do you offer a warranty on electronic products?
Yes, all our electronic devices come with a minimum one-year manufacturer warranty. Some specific brands may offer extended coverage up to two years.
What is your return and exchange policy?
You can return or exchange any product within 14 days of receipt, provided it is in its original packaging, unused, and includes all accessories and manuals.
Which payment methods do you accept?
We accept various payment methods including credit/debit cards (Visa, Mastercard), Mada, Apple Pay, and Cash on Delivery for selected areas.
Are the products at Point Electronics Store original?
Absolutely. We guarantee that all products sold in our store are 100% authentic and sourced directly from official distributors or manufacturers.
How can I track my shipment?
Once your order is dispatched, you will receive an SMS and an email containing a tracking number and a link to the courier's website to monitor your delivery progress.